Returns & Refunds

Returns & Exchanges Policy

Changed your mind? No worries!
You can return or exchange most items within 30 days of purchase — online or in-store — if:

The item is unused, unwashed, and in brand-new condition.

All original packaging, tags, and labels are intact.

You can provide a valid proof of purchase.

Items we cannot accept for return or exchange:

Custom-made or modified products.

Used or damaged items caused by misuse.

If your product:

Arrives faulty or damaged (not due to misuse).

Is different from what you ordered.

Does not match the description.

We will arrange a refund, exchange, or repair in line with Australian Consumer Law.

Please keep your proof of purchase and contact:

Customer Care (for retail customers)

Trade Team (for trade buyers)

You are entitled to:

A refund or replacement for major faults.

A repair or replacement for minor faults.

Compensation for any other reasonable loss caused by faulty goods.

Some products may require inspection by us or the manufacturer before we confirm the remedy.

We may not be able to offer a refund or exchange if the product:

Has been misused.

Has been heavily modified.

Refunds are processed to your original payment method.

Please allow up to 7 business days for refunds to appear in your account.